The Certificate III in Health Support Services is an industry based qualification targeted at significantly increasing the skills and knowledge of health and aged care industry employees. It is designed for employees who provide support for the effective functioning of health services such as hospitality and hotel services employees.

Typically these employees have significant previous experience in this industry sector yet no formal qualifications or recognition of their wealth of experience.

The Certificate III in Health Support Services focuses on specific skill sets for each workplace, offering a wide range of subject material and flexibility suitable to the diverse training needs of the aged care / health industry.

With a strong focus on food safety, cleaning, WHS / infection control compliance, communication and team building this qualification is ideally suited to meeting business demands to build a competent and proactive workforce.

This qualification is not usually offered to those people seeking to enter the health and aged care industry. The Certificate II in Health Support Services is designed for this purpose.

Qualification Outline

A total of 15 units are required to achieve the qualification, consisting of: 6 compulsory Core units and 9 Elective units.

Core Units

The 6 compulsory Core units are:

  • CHCCOM005 -Communicate and work in health or community services
  • CHCDIV001 – Work with diverse people
  • HLTINF001 – Comply with infection prevention and control policies and procedures
  • HLTWHS001 – Participate in workplace health and safety
  • HLTWHS005 – Conduct manual tasks safely
  • BSBWOR301 – Organise personal work priorities and professional development

Elective units

A wide range of elective units are available and can be packaged to provide either:

  1. A targeted qualification typically focused on either:
    • Pantry / Kitchen responsibilities
    • Cleaning duties
    • Laundry
  2. A general qualification that covers a range of work functions

Note: Each qualification is a stand-alone qualification with no entry prerequisites other than where specified for specific units. This qualification is current from 8th December 2015.

Duration: A combination of both on-the-job and off-the-job training is required to complete the qualification. The program is delivered over a 12 – 18 month period.

The program includes a total of 900 hrs of learning and assessment, comprising 54 hours of face-to-face workshops combined with a further 838 hrs of guided learning activities and individual study.

The off-the-job workshops can be run as either 18 x 3 hour workshops or the equivalent of up to 9 full-day workshops.

Venue: All training workshops are run on-site at your workplace

Clothing and Equipment: Each learner must wear their usual uniform and footwear for the workshops

Recognition of Prior Learning

Participants have the opportunity to first be assessed against the competencies being undertaken. This may result in the recognition of some units or parts of units without the need for formal training. The main focus of RPL is to determine the student’s current level of competency, so that courses can be tailored (and where possible shortened) to gain maximum benefit from each training investment.

Download our RPL Brochure to find out more.

Off-the-Job Workshops

For ease of delivery the core and optional units have been organised into a training program consisting of 6 separate modules with each module focused around a particular theme so that a more holistic approach to learning is gained. This alignment is as follows:

Example targeted qualification for pantry / kitchen responsibilities

The following course structure was developed through close consultation with our employer partners to best fit the typical job roles available.

AreaCodeUnits of Competency
Workplace safetyHLTWHS001
Participate in workplace health and safety
Conduct manual tasks safely
Food safety
in a health setting
Follow basic food safety practices
Use hygienic practices for food safety
Apply and monitor food safety requirements
Customer serviceBSBCUS201Deliver a service to customers
Infectious ControlHLTINF001Comply with infection prevention and control policies and procedures
Organise and monitor cleaning operations
Clean window coverings
Clean glass surfaces
Clean ceiling surfaces and fittings
Wash furniture and fittings
Workplace communications, performance and professional developmentBSBWOR301

Organise personal work priorities and development
Work with diverse people
Communicate and work in health or community services

Support for Participants

The Australian Food Training Centre aims to ensure that our courses and training programs meet the needs of a changing, dynamic and diverse workforce. We therefore encourage students from non-English speaking backgrounds to enrol (or with any other unique learning needs) and can arrange learner support through each student’s workplace. This support includes areas such as literacy/numeracy skills and in general study skills.

Employment Prospects and Future Educational Opportunities

The Certificate III in Health Support Services supports students and businesses in career planning and development by offering employees the opportunity to develop their health support services skills on the job without having to do extensive external studies.

Upon course completion, higher studies are available including a number of specialist Certificate III and IV programs from both the Health or Asset Maintenance training packages. This course positions students well to advance their careers in the fields of both health support and asset maintenance.

Course Admission Requirements / Pre-requisites

There are no pre-requisites for entry to this course, however applicants (employees) will be required to attend an information session and undertake a Basic Skills assessment to confirm they have suitable Language, Literacy and Numeracy skills to cope with the reading, writing and numeracy demands of the qualification. This assessment occurs prior to any offers of course enrolment being given.

Our Fees

Our services are provided through either government funded training schemes or through fee-for-service arrangements.

Download our Course Fees brochure to find out more.

Subsidised Training

For eligible students, this course is subsidised by the South Australian Government.

Visit www.skills.sa.gov.au for eligibility and subsidy criteria or contact the Skills and Employment Info Line on 1800 673 097 for assistance.

Please contact the Australian Food Training Centre on 08 8288 0288 for any further information you may require.