The Certificate II in Health Support Services has been identified by our employer partners as a suitable entry level qualification for Hotel Services job roles in the aged care and health care sectors and best suits new entrants to the industry.

It is designed for unemployed job seekers who are seeking to gain employment in the health care industry as a Health Support Services worker. These workers are often the frontline of many health care and aged care organisations, providing key support services in the areas of food preparation, food service and delivery, room cleanliness and customer service.

These workers do not provide direct care assistance functions to residents or patients, but provide a Hotel Services role ensuring rooms are clean, clothing is laundered and meals are well presented and on time.

With a strong focus on food safety, WHS, workplace communication, customer service, infection control and cleaning, this qualification is ideally suited to meeting industry demands for a competent and proactive workforce.

Qualification Outline

A total of 12 units are required to achieve the qualification, consisting of: 4 compulsory Core units and 8 Elective units.

Core Units

The 4 compulsory Core units are:

  • CHCCOM005 – Communicate and work in health or community services
  • HLTINF001 – Comply with infection prevention and control policies and procedures
  • HLTWHS001 – Participate in workplace health and safety
  • CHCDIV001 – Work with diverse people

Elective units

A wide range of elective units are available and can be packaged to provide either:

  1. A targeted qualification typically focused on either:
    • Pantry / Kitchen responsibilities
    • Cleaning duties
    • Laundry
  2. A general qualification that covers a range of work functions

Note: Each qualification is a stand-alone qualification with no entry prerequisites other than where specified for specific units. This qualification is current from 8th December 2015

Duration: A combination of both off-the-job and on-the-job training is required to complete the qualification. A total of 375 hrs of learning and assessment comprising 60 hours of face-to-face workshops (8 days x 7.5 hours per day over an 8-week period) combined with a further 254 hrs of self-paced learning and assessment.

A further 60 hrs of compulsory structured work placement (typically 20 hrs / wk x 3 wks) occurs following the workshops that are arranged by the Australian Food Training Centre with our employer partners. This helps give each student the industry experience they need and provides a genuine insight into the workings of the health care industry and the actual type of job roles students can apply for. Some of these roles include food service in a main kitchen, food service in a satellite pantry, resident room and bathroom cleaning, and laundry work.

Venue: All training workshops are run at the Thebarton Community Centre, 56 South Rd, Torrensville SA,  (Corner of Ashwin Pde and South Rd)

Clothing and Equipment: There is no specific clothing or equipment needed for learners to provide for the workshops

Recognition of Prior Learning

Participants have the opportunity to first be assessed against the competencies being undertaken. This may result in the recognition of some units or parts of units without the need for formal training. The main focus of RPL is to determine the student’s current level of competency, so that courses can be tailored (and where possible shortened) to gain maximum benefit from each training investment.

Download our RPL Brochure to find out more.

Off-the-Job Workshops

For ease of delivery the core and optional units have been organised into a training program consisting of 6 separate modules with each module focused around a particular theme so that a more holistic approach to learning is gained. This alignment is as follows:

Example targeted qualification for pantry / kitchen responsibilities

The following course structure was developed through close consultation with our employer partners to best fit the typical job roles available.

AreaCodeUnits of Competency
Workplace safetyHLTWHS001Participate in workplace health and safety
Food safety in a health care settingHLTFSE001
Follow basic food safety practices
Apply and monitor food safety requirements
Use hygienic practices for food safety
Customer serviceBSBCUS201Deliver a service to customers
Infection controlHLTINF001Comply with infection prevention and control policies and procedures
Workplace cleaningSITHKOP101
Clean kitchen premises and equipment
Clean wet areas
Conduct manual tasks safely
Workplace communication and teamworkCHCDIV001
Work with diverse people
Contribute to team effectiveness
Communicate and work in health or community services

Support for Participants

The Australian Food Training Centre aims to ensure that our courses and training programs meet the needs of a changing, dynamic and diverse workforce. We therefore encourage students from non-English speaking backgrounds to enrol (or with any other unique learning needs) and can arrange specialist learner support as needed. This support includes areas such as literacy/numeracy skills and in general study skills.

Employment Prospects and Future Educational Opportunities

The Certificate II in Health Support Services supports students and businesses in career planning and development by offering individuals the opportunity to develop their health support services skills in both an on-the-job and on-the-job setting.

Upon course completion, higher studies are available including a number of specialist Certificate III and IV programs from both the Health or Asset Maintenance training packages. This course positions students well to advance their careers in the fields of both health support services and asset maintenance.

Course Admission Requirements / Pre-requisites

Potential applicants are required to attend a course information session and participate in an individual interview. The suitability of participants is based upon the specific demands of jobs in Hotel Services within an aged care environment including:

  • The need to be available for shift work and weekend work. Aged care is a 7 day / 24 hr business
  • The ability to work in an environment with the elderly. Satisfactory National Police Certificates will be required from all students, prior to the commencement of their compulsory work placement
  • Being fit and healthy

Each potential student is also assessed to confirm they have suitable Language, Literacy and Numeracy skills to cope with the reading, writing and numeracy demands of the qualification. This assessment occurs prior to any offers of course enrolment being given.

Our Fees

Our services are provided through fee-for-service arrangements.

  • A non-refundable fee of $165 is required from all students for incidental costs (such as course materials and equipment / venue costs)
  • All participants must have a current National Police Certificate prior to their work placement. These currently cost $ 65

Download our Course Fees brochure to find out more.

Please contact the Australian Food Training Centre on 08 8288 0288 for any further information you may require.